PingSlipGet early accessPingSlip is a job card and customer update app for repair and service shops. It is run by Builtby Hemanth, Andhra Pradesh, India ("we"). This policy explains what data PingSlip handles and why. It applies to the PingSlip app, the website and our support.
Who is responsible for what
For shop owners and staff, we decide how your account data is used. For your customers' details, the shop decides what to record and we process it on the shop's behalf. Shops must have their customers' permission before turning on WhatsApp updates for them.
What we collect
| Data | Why we need it |
|---|---|
| Owner and staff phone numbers, names | Login, and knowing who can open a shop |
| Shop name, trade, area, opening hours and UPI ID | Running the shop in the app, and putting your details on messages |
| Shop location: latitude, longitude and address | Showing where your shop is. You pick it on a map |
| Customer names and phone numbers, and whether they agreed to updates | Saving jobs and sending WhatsApp updates |
| Jobs, tokens, amounts, payments recorded and activity | Your job list, reports, and syncing between your phones |
| Support tickets and messages | Helping you |
| Plan and payment status | Knowing your trial or plan. We do not receive card or UPI PINs |
| Notification token for your phone | Sending you notifications |
| Basic server logs: time, address and request path | Keeping the service secure and working |
Job photos and your shop photo stay on your phone. They are not uploaded to our servers. The camera is used only when you add a photo, and location only when you use the map to find your shop.
How we use data
- To run PingSlip: login, syncing, reports and support.
- To send the WhatsApp messages a shop triggers: job token, ready, one pickup reminder and receipt.
- To send you notifications about support replies and service news.
- To find and fix crashes, and to see how many shops use the app and which version they are on.
- To keep the service secure and to meet legal duties.
We do not sell personal data, and we do not use your customers' numbers for our own marketing.
When the app crashes, it sends a report with your phone model, Android version, app version and what went wrong. It also sends basic usage counts, such as app opens. We do not add names, phone numbers or job details to these, the app does not read your advertising ID, and PingSlip has no ads.
Who we share it with
Only the services PingSlip needs to work, each for its own part:
- Meta (WhatsApp Cloud API): delivers WhatsApp messages and login codes.
- Vercel: runs our server and website.
- Turso: stores synced shop data.
- Google: Maps and Places for the location picker, Firebase Cloud Messaging for notifications, and Firebase Crashlytics and Analytics for crash reports and usage counts.
- Razorpay: handles plan payments. Razorpay's own terms apply to your payment details.
We may also share data if the law requires it. Some of these providers may process data outside India.
WhatsApp messages and STOP
Customers get job updates only if the shop has confirmed they agreed. Any customer can reply STOP to end updates, and START to turn them back on. After STOP, no shop can send them messages through PingSlip.
How long we keep data
We keep data while your account is active, so you can restore your shop on a new phone. When you ask us to delete it, we remove it from our live systems unless the law requires us to keep it, for example payment records. See Data deletion.
Your rights
Under India's Digital Personal Data Protection Act, 2023, you can ask to see, correct or delete your data, withdraw consent, nominate someone to act for you, and raise a grievance. To ask, use Help & support in the app or the contact below. If a shop holds your details, you can also ask that shop directly.
Security
Data travels over encrypted connections, and login tokens are stored in your phone's secure storage. No system is perfectly safe, so please keep your phone locked and tell us if you think your account has been used by someone else.
Children
PingSlip is for businesses. It is not meant for anyone under 18.
Changes
If this policy changes in a way that matters, we'll update the date above and tell you in the app.
Contact and grievances
Grievance contact: Hemanth, Builtby Hemanth, Andhra Pradesh, India. WhatsApp +91 95422 95621, or Help & support in the app.